At Betsofa we take your privacy seriously. This Privacy Policy explains how we collect, use and protect personal information when you create an account, play games, make payments or otherwise interact with our services. We describe the types of data we hold, how we use it to operate the site and keep accounts secure, and the choices available to you about your information.
We collect a range of information to provide and improve our service. This includes personal data you supply directly, technical data collected automatically and transactional records related to your activity on the site.
Personal data covers information you give us when registering, verifying your identity or contacting support. Typical items include your name, date of birth, email address, postal address, phone number and identity documents used for verification. We also record account settings and communication preferences.
Technical data is gathered when you use the website or app. This includes IP address, device identifiers, browser type and version, operating system, pages visited, timestamps and other information about how you interact with the service. We use this data to maintain and improve the platform and for fraud prevention.
Transactional data relates to deposits, withdrawals, bets, wins and losses, payment method details and currency choices. We retain payment references and confirmation information to support secure payments and resolve any account disputes.
We use personal, technical and transactional data to create and manage accounts, process payments, verify identity, prevent fraud, comply with legal obligations, respond to enquiries and provide customer support. We also use aggregated, anonymised data for service analysis and improvement.
We implement reasonable organisational and technical measures to protect data, including encryption of sensitive information in transit and at rest, access controls, secure storage and regular security reviews. Access to personal data is restricted to authorised staff and third parties who need it to deliver services.
We use cookies, pixels and similar technologies to remember preferences, support login sessions, measure site performance and show relevant content. You can manage cookie preferences through your browser or our cookie settings panel. Third-party analytics and advertising partners may place cookies in accordance with their own policies.
You have rights in relation to your personal data, including the right to access the data we hold about you, request correction of inaccuracies, request deletion where applicable, object to certain processing and request data portability. To exercise these rights, contact our privacy team using the details below.
To request access, correction or deletion of your data please contact [email protected]. We will verify your identity before acting on requests and respond in line with applicable data-protection requirements. Some information may be retained where we are legally required to keep records.
We may share data with payment processors, identity-verification providers, game suppliers, analytics and security partners, and with legal or regulatory authorities when required. All third parties are under contract to protect your information and use it only for permitted purposes.
We may update this policy from time to time. When changes are significant we will notify registered users by email or by posting a notice on the site. Please check this page regularly to stay informed of any updates.
