If you need assistance, our support team is ready to help with questions, account-related issues, payment and bonus enquiries, technical concerns or general feedback. Contact us by email or phone and we will aim to respond quickly. We assist UK players with verification, deposits, withdrawals and safer-gambling tools, and can escalate complex account matters to the relevant team for further review.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 1572 |
| Working hours | Mon-Fri, 09:00-18:00 |
When you contact support, please include your account ID, registered email and a brief description of the issue to speed up handling. For payment queries attach any transaction IDs. Affiliate and partnership enquiries are handled by a dedicated team; please expect a response within three working days.
Please email support for detailed requests, account queries or matters requiring documents or explanations. When contacting support, include a clear subject line, your full account name and a current contact number or address to speed handling. Attach any relevant files and ensure details are accurate to avoid delays; support will reply once your information is verified.
Our support team aims to respond to most enquiries within one business day. Simple questions via live chat or email are usually resolved quickly; more complex matters such as account verification, payment investigations or appeals may take longer while we review the details. We’ll keep you updated on progress and aim to provide a full reply as soon as possible.
Your feedback matters to us. Please share any suggestions, ideas or issues you spot so we can make the site better for everyone. We review every message carefully and use the insight to improve features, promotions and support. Send your thoughts via live chat or email and help shape a smoother, clearer experience for all players.
