These terms and conditions set out the rules governing your use of Betsofa. They explain our relationship with users, the obligations you accept when registering and using the site, and the framework we apply to account management, payments, promotions and dispute handling. We ask you to read them carefully and to contact our support team if you have any questions about your account or activity.
You are responsible for keeping your account details accurate and for safeguarding your login credentials. Only the account holder may access an account and we may suspend or close accounts where we reasonably suspect unauthorised use, sharing of credentials, fraud or misuse. You must notify us immediately of any security concerns or unauthorised activity.
To register and play you must be at least 18 years old and able to form legally binding contracts in your jurisdiction. You must not hold more than one active account and you must not allow another person to operate your account. We may refuse registration or block access where local laws or our internal policies restrict participation.
Users must not use the platform for unlawful purposes, to attempt to manipulate games or promotions, or to place bets designed to offset risk unfairly. Collusion, automated betting using unauthorised software, creating multiple accounts to bypass restrictions and other forms of abusive behaviour are prohibited. Breaches may result in account suspension, forfeiture of funds and closure.
Promotions and bonuses are subject to specific terms which form part of these conditions. We reserve the right to set eligibility criteria, wagering requirements, contribution rates, maximum cashout limits and expiry periods for any offer. We may withhold, reclaim or deduct bonuses and winnings where we reasonably suspect abuse, technical error or non-compliance with promotional rules.
We process payments in accordance with the methods shown on our site. All deposits must come from an account or card in your name. Withdrawals are subject to verification checks, including identity and source-of-funds documentation, and may be limited by method, daily limits or other controls. Processing times vary by payment method and may be extended while checks are completed.
Before permitting withdrawals we may require documentation such as photographic ID and proof of address. We may also apply deposit and withdrawal limits, temporary holds or transaction reviews to comply with our security and compliance procedures.
If you have a complaint about your account or a transaction you should contact our support team in the first instance. We will attempt to resolve issues promptly and fairly. If we cannot reach an agreement, disputes may be escalated to independent mediation or resolved through the courts in the jurisdiction specified in our account agreement.
We may amend these terms from time to time. Where changes are material we will notify account holders by posting notice on the site or by other reasonable means. Continued use of your account after notice of change constitutes acceptance of the updated terms. It is your responsibility to check these terms regularly.
